Returns & Refunds

We want every customer to be fully satisfied with their purchase. This page outlines our return policy and provides clear steps for initiating a return.

1. Standard Return Policy

You may return or exchange most items within 90 days of delivery, provided the following conditions are met:

• Original Condition: Items must be unused and returned in their original packaging with all tags, manuals, and accessories included.
• Proof of Purchase: A valid order confirmation is required.

2. How to Return an Item

To initiate a return:

1. Log in to your PriceFigure.com account.
2. Go to My Orders and locate the order you wish to return.
3. Select Return in the Action column.
4. Complete the return request form, including the reason for return.
5. Once approved, you’ll receive return instructions and a prepaid shipping label (if applicable).

3. Third-Party Seller Returns

All items sold on PriceFigure.com — including those sold by third-party sellers — are covered by this return policy. Third-party sellers are required to follow the same return timelines, item conditions, and refund procedures outlined here. There are no separate seller-specific return policies.

How to Return a Third-Party Item:

1. Log in to your PriceFigure.com account.
2. Go to My Orders and locate the item you wish to return.
3. Select Return in the Action column.
4. Provide the reason for return and submit your request.
5. Once the seller approves your return, you will receive return instructions and a prepaid shipping label (if applicable).

4. Refunds

• We will notify you by email once your return is received and inspected.
• Original Payment Method: Refunds are issued to your original form of payment within 5–10 business days after the return is processed.
• Gift Returns: If the item was received as a gift, the refund will be issued as store credit.

5. Exceptions & Special Cases

Some items have different return guidelines:

• Electronics: Must be returned within 30 days of delivery.
• Perishable Goods: Not eligible for return.
• Customized or Personalized Items: Cannot be returned unless defective or damaged.

6. Holiday Return Extension

Items purchased between October 1 and December 31 are eligible for return until January 31 of the following year, unless otherwise noted.

7. Non-Returnable Items

• Opened software and digital downloads
• Gift cards and prepaid cards
• Opened personal care items (e.g., toothbrushes, razors)
• Hazardous or flammable materials

8. Return Abuse Policy

PriceFigure.com reserves the right to limit or deny returns to customers suspected of excessive or fraudulent return behavior.

9. Need Help?

If you have any questions or experience any issues during the return process, our customer support team is here to help:

• Email: returns@pricefigure.com
• Phone: 866-447-2877
• Live Chat: Available daily from 9 AM to 9 PM EST

This policy is subject to change. Please refer to this page or contact us for the most up-to-date information.