Help with Orders not Received
If your order status shows “Delivered” but you haven’t received your package, follow the steps below to help locate it.
Steps to Take
- Check around your delivery area, including front doors, porches, garages, mailrooms, or side entrances.
- Look for a delivery confirmation photo, if provided, to see where the package was left.
- Ask household members or neighbors if they may have accepted the delivery for you.
- Review your shipping address in your PriceFigure.com account to ensure it was entered correctly—check for typos or missing details like apartment numbers.
- Wait two full business days. Occasionally, packages may be marked as delivered before they actually arrive.
Still Can’t Find Your Package?
If two business days have passed since the marked delivery date and your package hasn’t arrived, please contact our customer support team through the Contact Us page.
Helpful Tips for Future Orders
To avoid delivery issues, double-check your shipping address during checkout. Include any relevant details such as:
- Apartment or suite number
- Building or floor info
- Special delivery instructions if needed
We’re here to help if you need further assistance locating your order.